65% of people who travel by bus in Mendoza are satisfied with the service – Unidiversidad

In addition, the result of the province’s “Public Transport Service Quality Survey” showed that 50% of users use the Mendotran application. Signage of stops, security and ticket price are the most listed shortcomings.

Photo: Andean site.

The Provincial Mobility Entity (EMOP) and the Department of Statistics and Economic Research (DEIE) carried out a study to elucidate the functioning of public transport in the province. To do this, they carried out the “Short Distance Public Transport Quality Survey” with more than 2,000 users with the aim of pointing out what virtues it has and what shortcomings should be highlighted in order to improve the service. .

Jorge Teves, president of EMOP, spoke to Radio U to analyze the results initiated by the survey, explain what the Entity’s short-term goals are and what concerns and urgencies the service has for the immediate future.

First of all, Jorge Teves was satisfied with the results of this field study and explained that the pandemic has changed the way people move: “This survey has provided us with interesting data to evaluate and work with the Public Services Secretariat. For example, more than 65% of respondents are satisfied with the system in general, 50% of respondents use the Mendotran application to find out, something interesting that shows the age groups: who is informed and who spontaneously goes to the bus stop to wait for the bus. On another side, the pandemic has changed some habits. “Of the 44% of users who used public transport in 2019, they now say they use it less”explained the president of the Provincial Mobility Entity, Jorge Teves.

In this sense, Teves added that “72% of people are satisfied with the punctuality with which they pass the microphone frequencies and 73.9% are satisfied with the comfort with which they travel in the units”. “Concerning the duration of travel, which is information that interests us a lot, he gave 78% agreement,” he said.

On the other hand, the manager explained that this survey allowed them to visualize which aspects of the service need to be improved. The study revealed, among other things, that “19% of people who travel collectively do not agree with the change in service frequency”which will allow “to seek out these people to improve the details and adjust the quality of the services”.

Regarding the improvement of the frequency of service, Teves explained that “it is not a question of adding more units” but rather of “planning, in very specific cases, ad hoc work at peak times”.. He also pointed out that this situation “does not occur every day, since it is not the same number of people who use the same service on a Monday than on a Thursday”, so it is necessary to carry out a “specific analysis of each case” to hit the right spot “to correct these shortcomings”.

Meanwhile, the Mendoza official pointed out that the biggest problem presented by this investigation was “the completion of the signaling of the stops” and the question of “security while the user waits to get on” in the different units. of public transport. They record high percentages of negative qualification (bad or very bad) with 40% and 42.9% respectively.

Along the same lines, although to a lesser extent, the ticket price recorded a negative rating of 24.4%.

There are different perceptions of security according to age which could be linked to the different uses that each age group makes of public transport (in terms of timetables, habits, reasons for travel, etc.).

The Mendotran App

Access to information on public transport timetables and/or routes was measured by consulting users on the means they usually use to find out about the routes of the lines taken and their timetable frequency. The Mendotran mobile application is the most used, with 53.1% of users. 92% of users consulted consider the Mendotran website or mobile application (mendotran.mendoza.gov.ar) to be useful or very useful.

Regarding the availability of information, the groups maintain relatively similar performances with values ​​between 60% and 80% of positive rating. It can be interpreted that the perception of the availability of information is quite uniform in terms of routes, timetables and stops.

Investigation scenario

According to demographic characteristics, the department of Guaymallén is the one with the highest number of users consulted, with 24.9%. Las Heras followed with 19% and Godoy Cruz with 18.8%. Another interesting fact, the number of trips increases at peak times such as: 8, 13 and 18.

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