What if I miss or cancel my flight? know the solutions

Attention travellers: know what to do before and after you pass through Jorge Chávez Airport.

Latest tourism news in Peru. There is a series of steps that each traveler must respect if he does not want to have any inconvenience before boarding the plane. This is part of the planning that needs to be done, even when we decide to travel at a moment’s notice or due to an emergency. What should I take into account?

You should know in advance that The United Union of Air Traffic Controllers of Peru (SUCTA) of Corpac began this Thursday, April 14 until April 16 a strike which caused the closure of five airports in Peru (Cusco, Arequipa, Ayacucho, Trujillo and Tacna) and affecting thousands of people who cannot travel for the Easter holidays. The situation could return to normal in the next few hours, so we recommend that you pay attention to our latest news.

STEPS TO CONSIDER BEFORE YOU TRAVEL

The first step is to have all your documents handy: passport, DNI, boarding ticket and another that is needed to go through migrations. Another point to take into account is the time we are going to need to get to the airport. You should check traffic and access roads. This way you will avoid delays or put your trip at risk.

It should be noted that a government recommendation is to arrive at the airport up to 3 hours before the scheduled departure time of the flight. We are ready to fly! All the countries you can travel to without a Peruvian passport

But what if even taking all precautions we miss our flight. According to an official Indecopi publication, Peruvian travelers have rights that must be respected in relation to this issue. It also outlines some indications if our air travel is cancelled.

RIGHTS OF AIR TRANSPORT USERS

We present to you what are the rights of the passenger and some recommendations which you must take into account if you are going to travel by air transport.

1. When the flight is canceled or delayed due to the airline’s responsibility, the airline must inform you of the causes and what it will do to remedy it. In addition, depending on the time elapsed, you have the right to:

– A snack and a phone call if the delay is more than 2 hours and less than 4 hours.

– A snack, a phone call and lunch or dinner, depending on the time, if the delay is more than 4 hours and less than 6 hours.

– A snack, a phone call, lunch or dinner, depending on the time, compensation equivalent to 25% of the section not completed (returnable in kilometers or miles, coupons or credit notes) and must cover accommodation costs and transfers to and from the airport. This will be fulfilled as long as the delay is more than 6 hours.

– If you have to stay overnight due to flight cancellation, the airline must refund the net value of the ticket or obtain a replacement flight for the same day. If this does not happen, they must cover the cost of food (breakfast, lunch, dinner, depending on the time), accommodation and transportation.

Important: if there were delays before the cancellation, the travelers concerned are entitled to receive the compensations that we have mentioned in points 1, 2, 3; depending on the case.

These are the recommendations to all travellers. Credits: Jorge Chávez Tiktok Airport.

RECOMMENDATIONS

– Check if your ticket allows you to change the date or destination of your trip without fines or fare differences, as well as the date on which you can make the change.

– Reschedule your flight. This is one of the options you have, if the terms and conditions of your ticket allow it. Go to the counter of the airline and explain to the responsible person so that you can explain what happened so that they can come to an agreement and find the best solution.

– Check the situation of your luggage. It is important that you follow this part of the process to prevent your property from being lost or retained.

– If the flight you missed was at night, the best option you should take is to find accommodation. You can ask for a recommendation, as some establishments only charge you by the hour.

– Passengers of the National Air Transport Service over the age of 12 can only board if they prove their full dose of vaccination in Peru or abroad. If they are over 18, include the booster dose.

– If the traveler does not have his complete vaccination schedule, he must present a negative molecular test, the date of the result of which does not exceed 48 hours before boarding.

– You must complete the Health and geolocation authorization certificate within 72 hours of your trip. This is a mandatory condition for you to be allowed to board the plane.

CONTINUE READING

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